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Returns & Delivery Policy

Finefoodstore.co.uk is the trading name of Fine Food Hampers Ltd, registered in England and Wales company number 07417289. We have been one of the UK's leading suppliers of luxury foods, hampers and premium gifts for over 10 years and we pride ourselves on our excellent customer service. So, if you do need advice or you want to return an item, then please read below.

Returns

Your satisfaction is guaranteed. If for any reason you are not completely satisfied with the item(s) ordered, please call us on 01652 632 685 or email: sales@finefoodstore.co.uk.

Alternatively, please write to us at:

Fine Food Store
Unit 1B Harrier Road
Barton Upon Humber
North Lincolnshire
DN18 5RP

Apart from perishables or goods made to your individual specification, you may return the goods for whatever reason providing that you notify us within 14 days of receipt of receiving the goods that you intend to do so.

Perishable - refers to any item that has a use by date.

Personalised - refers to any item that has been customised with the buyer's specific request.

Example: any item with a specifically printed label or engraving such as a personalised bottle, engraved glass or presentation box. Any product which contains a personalised item e.g. a hamper with a personalised bottle is also considered to be personalised.

Please complete the model cancellation form provided and if possible, re-pack the item securely in the original packaging material. Do not allow items to move freely in the box and be sure to use adequate cushioning. All returns must be reported before re-shipping commences.

It is the responsibility for the customer to safely return the goods to our returns department, the address is as above. In the case of unwanted goods, the cost of returning the item(s) is the responsibility of the customer. In these circumstances, the outgoing postage plus the cost of the item will be refunded. Shipping/insurance costs for returns are the customer's responsibility.

Please note that all items are inspected prior to leaving the warehouse. Please inspect your order upon receipt. In the unlikely event that any item(s) have been damaged in shipping please contact us as soon as reasonably practical to report the damage so that we may promptly file a claim with FedEx our national carrier company. If possible please keep all boxes and packaging material along with the damaged item since FedEx may wish to pick up the package for inspection.

If you suspect an item is faulty, please contact us at the earliest opportunity. Returned goods will be inspected and where deemed to be genuinely faulty, a full refund will be issued for the purchase price of the item(s); plus the original shipping charges.

Corporate Hampers

We have years of experience within the corporate sector and we are sure you will be happy with your hamper. However, as the item is a gift, any faults with it are not covered by the Sale of Goods Act 1979 (as amended) and in addition the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to trade to trade contracts. In these circumstances we would suggest you contact the person that gave you the gift in order that any issues you may have can be resolved.

Descriptions & Dimensions

Due to packaging constraints your item(s) may need extra packing for re-delivery or collection. If you have any questions, please email sales@finefoodstore.co.uk.

Please note that our products are not intended for outdoor use, unless stated in the item description. Do not place product near a heat source or open flame. We will not be held responsible for any misuse of products.

Download Returns Form


Delivery

Orders generally ship within the preferred delivery week you have specified for in stock items and in any case not later than 30 days.

Please note that your billing address must match the address that your credit card issuer has on file for you; incorrect information will delay the processing and shipping of your order. You will be notified by email if there is a problem with your order information.

We do not offer the facility to order over the telephone.

Our Delivery Policy Is To Clarify All Delivery Issues

On placing your order you will have specified a delivery method please note the following delivery times we aim to achieve:

Standard Delivery - 3 to 5 working days from receipt of order.

Express Delivery - 1 to 2 working days from receipt of order.

Subject to despatch date selected.

Please note working days are Monday to Friday (excluding Bank Holidays). Any orders placed after 12 noon will not constitute a working day and will be processed the following day.

Once your order is despatched from our premises, there are occasions when your order may be delivered late, if this does occur we will try to resolve the delivery issue ASAP.

If you order online and your item is out of stock, then you will be notified by email or by customer services. We will either, offer you a different item, pre-order the same item for you when it does arrive in stock, or cancel your order. We will not send you a replacement item without your authorisation.

If you have ordered a multiple item order and some items are not in stock we will contact you to let you know if you would like to receive a part order or wait for the full order; the choice is yours.

If you have asked for your delivery to be left and not signed for by the courier company, then in this instance we cannot guarantee your item against any loss or damage to your order. You have given permission to leave the goods in the area designated by yourselves and we cannot be held responsible for any loss or damage to your consignment.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

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